The mission of Northeast Legal Aid (NLA) is to provide legal services, at the highest levels of professionalism, to its client community. These services will be responsive to the needs of the client community as assessed by surveys of the clients and of those that serve them in various capacities and as determined by NLA’s regular re-examination of the effectiveness of its services . The legal services will be provided through thoughtful counseling, vigorous representation of individual clients, creative impact litigation, carefully considered community education, active coordination with the private bar and under the guidance of NLA’s Board of Directors. In providing legal services, NLA also will seek to further the professional development of its entire staff and to foster collaboration among the staff. Most importantly, NLA and its staff, in providing legal services, shall at all times strive to do so in a manner that acknowledges that our fundamental goal is to serve our clients and to respect their dignity as individuals.